Delivery & Returns

Delivery

UK / Channel Islands

  • Order Value up to £60
    • UK Standard: £3.95 (3–5 working days)
    • UK Express: £5.95 (1–2 working days)
  • Order Value £60+
    • UK Standard: Free (3–5 working days)
    • UK Express: £5.95 (1–2 working days)

International Delivery

For deliveries outside of the UK and Channel Islands, please contact us for a shipping quote.

  • We are not responsible for any customs or security delays.
  • You may be liable for local taxes if your order exceeds the destination country’s duty threshold.
  • We will contact you before shipping to confirm you are happy with any additional costs.

Terms of Service

  • Delivery times depend on location and the day of order (weekend orders may take longer).
  • We are not responsible for customs or security delays.
  • Some products may be restricted to certain countries; these restrictions will be noted on the product page.

Returns

Standard Returns

We want you to love every purchase, but if you change your mind, you have 30 days to return your item in an unused condition, with original packaging.

Refunds will be processed within two weeks.

Products We Will Not Accept as Returns (Unless Faulty or Not as Described)

  • Items purchased over 30 days ago
  • Products without proof of purchase
  • Products that have been opened or unsealed (other than where necessary to inspect)
  • Products without original packaging or labels
  • Products or packaging in poor condition
  • Gift Cards
  • Clothing that has been altered to your requirements
  • Products containing personal data or have been manufacturer-registered
  • Products that have been personalised or made to specific measurements
  • Perishable goods (including food or drink items, or those with expiry dates)
  • Pierced earrings
  • Swimwear
  • Underwear
  • Tights (lingerie, not running tights)
  • Beauty, grooming, and bodycare products

This does not affect your statutory rights.