Contact Us & FAQ

Please allow 3-5 working days for orders using our Standard Delivery service, or 1-2 days if you have selected our Express Delivery service. We dispatch orders from Monday to Saturday. Please note that orders placed on a Sunday will not be dispatched until Monday. You can email us at help@wdavid.co.uk should you require any further assistance.

Please enter the promotional code during checkout and click "apply". If you have any problems, drop us an email at help@wdavid.co.uk.

Please send an email to help@wdavid.co.uk with your order number and explain the problem. We thrive on customer service and will do our very best to sort out any problems you may have.

Customers ordering from outside the UK will receive a VAT reduction on their order at the current UK VAT rate. This is automatically applied at the checkout once you have confirmed your delivery details. If our system does not pick this up automatically, you can still proceed with your order and we will refund the VAT manually via your payment method. In this event, please contact help@wdavid.co.uk stating your order number.

Please note you may have to pay local taxes and duties that apply to your country on delivery if you are not in the UK.

Please see our Delivery & Returns page for full delivery services and details.

Please allow 3-5 working days for Standard Delivery and 1-2 working days for Express Delivery. We dispatch orders from Monday to Saturday. Please note that orders placed on a Sunday will not be dispatched until Monday. For full details, please see our Delivery & Returns page.

In addition to UK delivery, we can also offer international delivery to some countries. Please email us at help@wdavid.co.uk for a shipping quote.

Yes. We understand that not everyone can be at home all the time, so you can choose to have your parcel delivered to another address, including a work address. This can be entered during the checkout process.

All orders placed before 3pm will be dispatched on the same day. Please select Express Delivery for next day delivery service. However, please note we are only dispatching orders from Monday to Saturday, therefore orders placed on a Sunday will not be dispatched until Monday. Full delivery details can be found on our Delivery & Returns page.

Our Standard Returns Policy:
Every item has been carefully chosen to provide you with the highest standard of quality. If you are not entirely satisfied you can return the unused product to us within 30 days of receipt for a refund. This does not affect your statutory rights. Please view our full Returns policy here.

We do our utmost to ensure every item has been carefully chosen to provide you with the highest standards of quality. However, if an item does arrive faulty or damaged, please email us at help@wdavid.co.uk with your order number and explain the nature of the problem. On receipt of the unwanted item, we will send a replacement out, subject to availability. If the item is faulty or was incorrectly dispatched by us, we will cover all transit costs. If you were in error when ordering, we will send a replacement item at no charge, but you will be liable for the return postage and insurance (if applicable). When returning your item, please remember to place a copy of the email or returns slip inside the parcel. Please allow up to 2 weeks once you have sent your parcel for the refund to be credited. Our full returns and cancellations policy can be found here.

Please use our online returns process.

Once we have received the item you have returned to us, please allow 2-3 days for the refund to be credited back to you. Please see our Returns & Refunds Policy for full information.

Unless the item is faulty, you will be liable for the cost and safe return of your purchase. Please follow our Returns process to return your items.

If you are not entirely satisfied you can return the unused product to us within 30 days of receipt for a refund. This does not affect your statutory rights.
For further information, please view our Returns policy.

We accept all major debit and credit cards including Visa, Mastercard and Maestro. We also accept PayPal and Apple Pay payments.

Your payment is processed by us when your order has been confirmed.

Digital gift cards can be used online. Just enter the gift card number at checkout. Digital gift cards can be purchased online in £10, £25, £50 and £100 denominations. The digital gift card will be emailed to you straight away.

Yes. Please email us at help@wdavid.co.uk with the product code and name of the item you’re interested in and we’ll let you know as soon as the item is back in stock.

To create an account and be able to view your orders, please register with your contact details and a password.

We welcome any feedback from our customers. Please email us at help@wdavid.co.uk.